Troubleshooting
Missing or locked access
Review account requirements that may prevent access to ReGenHR features.
Access may be limited when account setup, email verification, legal acceptance, checkout, billing, or launch requirements are incomplete.
Public documentation remains available without signing in. Signed-in users can access eligible account and billing tools, while learning features remain unavailable until full access is enabled.
Troubleshoot access
Refresh the session
Sign out of ReGenHR, sign in again, and reopen the page.
Complete account requirements
Check for any required actions, including:
- Email verification
- Terms of Use acceptance
- Privacy Policy acceptance
- Checkout completion
Review the Dashboard
Check the Dashboard for account prompts, learning notices, billing notices, or other required actions.
Check billing status
Open Billing and confirm that checkout is complete and the subscription does not show a failed or past-due payment. Access may remain limited until Stripe confirms the payment status.
Review feature availability
Locked or hidden features may require an active subscription, a different plan, a different role, published content, or a completed learning prerequisite.
Contact support
Open Support / Help when access remains unavailable after all account and billing requirements are complete.