Troubleshooting
Sign-in issues
Resolve common problems with account credentials, password resets, and email verification.
Use the email address associated with the ReGenHR account.
All accounts sign in through the main ReGenHR sign-in page.
Troubleshoot sign-in
Open the sign-in page
Open the main ReGenHR sign-in page and select Sign in.
Confirm the email address
Enter the email address used during account creation or checkout. Check for spelling errors, extra spaces, or an outdated email address.
Reset the password
Use the sign-in help options to request a reset link:
- Select Need help signing in?
- Choose Reset your password
Use the most recent reset email if more than one request was submitted.
Complete email verification
When prompted, open the verification email from ReGenHR and verify the account before attempting to sign in again.
Contact support
Use Contact Support / Help if sign-in remains unavailable. Include the account email address, the page where the issue occurred, and the displayed error message. Do not include the account password.