Troubleshooting
Email verification issues
Resolve missing verification emails, expired links, or pending email address changes.
When an email address is changed in Personal information, the existing address remains active until the new address is verified.
Use the most recent verification email. Earlier links may expire or become invalid after a new request is submitted.
Troubleshoot email verification
Check the correct inbox
Open the inbox for the email address used during signup or the new address entered in Personal information.
Check filtered folders
Review spam, junk, promotions, quarantine, and organization-managed email filters.
Request a new verification email
Return to the verification prompt and select the option to send another verification email.
Open the most recent email
Open the latest verification email from ReGenHR and select the verification link.
Contact support
Use Contact Support / Help if the email does not arrive or the verification page shows an expired or invalid link. Include the account email address and the error message shown. Do not include the account password.